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RCI suggested Service Scheduling script... - (On answer) Hi, I see you're holding for Service, is that correct? (confirm target dept: Collision, Parts, Rental, Service) - My name is <BDR> in Service Scheduling (not an advisor) - Do you have a vehicle here or are you calling for an appt? (existing RO or new case) - What year is the vehicle? - What model? (Silverado, Equinox, etc) - How do you spell the last name? - And your first name is? - Is the phone # ending in (read last 4 #s) the best number? (If veh here) What Advisor are you working with? - The Advisor(s) is assisting a customer so I'll have them call back. Is this a good callback #? - Thank you, I will ask them to call you as soon as they are free. - (send hot lead dispo)
Mark as private (unlisted)
for 30 minutes
for 6 hours
for 1 day
for 1 week
for 1 month
for 1 year
everlasting (like CCCP)
