Hello [Client Name],

Thank you for bringing this to our attention. I understand that this can be a stressful time, so I want to assure you that I will help to support you in every step of this process!

[(Send if we were unable to connect on a call) I just tried to call you and left a voicemail. There are a few immediate actions we should take, which I recommend we hop on a call to work through. Please call me at [phone number] at your earliest convenience.]

As we get the process started to regain access to our assets, here are some immediate actions you and your team can take.
*Contact your bank and deactivate any connected cards to this account.
*Review recent login activity on personal profiles and remove any unrecognized sessions by navigating here:  [Choose from card depending on client platform]
*Please instruct all users who have access to your Business Manager, Ad Account, or Page to immediately reset their passwords for their connected personal profiles and any other associated accounts. We strongly recommend using new, strong, unique passwords and enabling two-factor authentication.
*Report your personal account as hacked to ensure the platform secures your account by following the instructions here: [Choose from card depending on client platform]

If you have any other questions at this time, do not hesitate to reach out.

Thank you,
[Your Name]