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Chat transcript for case: 1-9216000041524
Apr 27, 7:38 AM (Pacific Time)
7:38:11 AM Jhay: Jhay joined the conversation
7:38:11 AM Angelos Kyritsis: Angelos Kyritsis joined the conversation
7:38:12 AM Jhay: Welcome! Your Case ID is 1-9216000041524. Refer to this if you need to contact us again.
7:38:13 AM Jhay: Hi my name is Pogi, how are you doing today?
7:38:22 AM Angelos Kyritsis: Hi Pogi
7:38:37 AM Angelos Kyritsis: I am trying to rename this channel from PCsteps Shorts to PCsteps.gr
7:38:49 AM Angelos Kyritsis: And it won't allow me
7:39:47 AM Jhay: Hello there!
7:40:00 AM Angelos Kyritsis: Hi Jhay!
7:40:12 AM Jhay: Thanks for the information.
7:40:21 AM Jhay: I see that you want to update your channel name./
7:40:41 AM Angelos Kyritsis: To explain to you, PCsteps.gr was the name of another of my channels, which I have now changed to Angelos Kyritsis
7:40:54 AM Angelos Kyritsis: And I want to change the name of this chanel, PCsteps Shorts, to PCsteps.gr
7:41:41 AM Jhay: I see. Thanks for the additional information.
7:41:48 AM Jhay: You are using a computer right?
7:42:03 AM Angelos Kyritsis: Yes
7:42:14 AM Jhay: Thanks for confirming.
7:42:21 AM Jhay: Let me check my resources for you.
7:42:29 AM Angelos Kyritsis: Of course
7:42:44 AM Jhay: Sign in to YouTube Studio.
7:42:48 AM Jhay: From the left menu, select Customization and then Profile.
7:42:51 AM Jhay: Enter your new channel name.
7:42:54 AM Jhay: Click PUBLISH.
7:42:55 AM Angelos Kyritsis: I know the procedure, but it doesn't work
7:43:20 AM Angelos Kyritsis: When I change the name to PCsteps.gr it says that I can't use that name
7:43:34 AM Jhay: I see.
7:43:44 AM Jhay: When did you last change the channel name?
7:43:57 AM Angelos Kyritsis: Never, it was PCsteps Shorts from the beginning
7:44:08 AM Jhay: Please know that you can change your channel name twice within a 14-day period. Changing your name will remove your verification badge. Learn more. https://support.google.com/youtube/answer/3046484
7:44:45 AM Jhay: If you're unable to update your channel name, make sure any channel name translations are deleted before updating.
7:44:55 AM Jhay: Go to Language and Location in Customization.
7:45:50 AM Angelos Kyritsis: Where do I find that?
7:45:55 AM Jhay: Sign in to YouTube Studio.
7:46:00 AM Angelos Kyritsis: Yes
7:46:02 AM Jhay: From the left menu, select Customization and then Basic info.
7:46:10 AM Jhay: Go to Language and Location.
7:46:29 AM Jhay: Delete any channel name translations.
7:46:46 AM Jhay: Click PUBLISH.
7:47:12 AM Angelos Kyritsis: I am at customization, but can't find "Basic Info"
7:47:20 AM Angelos Kyritsis: I only se Profile and Home tab
7:47:23 AM Angelos Kyritsis: see*
7:47:36 AM Jhay: Are you on your studio?
7:47:42 AM Angelos Kyritsis: Yes, on PC
7:47:47 AM Jhay: Can you send me a screenshot?
7:48:39 AM Angelos Kyritsis: Screenshot 2026-04-27 164814.png
7:49:53 AM Jhay: HAve you checked the language tab?
7:50:56 AM Angelos Kyritsis: Screenshot 2026-04-27 165049.png
7:51:36 AM Jhay: Oh okay.
7:51:40 AM Jhay: Stay connected.
7:51:43 AM Jhay: Give me 3-5 minutes. Please stay connected while I check this for you.
7:51:49 AM Angelos Kyritsis: Thank you
7:52:41 AM Angelos Kyritsis: I tried again to change the name, now it says that I need to wait 9 days. I have never changed the name on this channel.
7:52:50 AM Angelos Kyritsis: Let alone twice, which is the limit
7:52:53 AM Jhay: Can you please scroll down on customization tab?
7:53:26 AM Angelos Kyritsis: I scrolled down. There is no language option
7:53:36 AM Jhay: Scroll down to the section where you previously added languages. You will see a list of the languages your channel name and description are translated into.
7:53:58 AM Angelos Kyritsis: Screenshot 2026-04-27 165350.png
7:54:35 AM Jhay: There, the translated description/
7:55:10 AM Angelos Kyritsis: There is only one description, and it is in Greek
7:55:27 AM Angelos Kyritsis: Screenshot 2026-04-27 165520.png
7:56:27 AM Jhay: You have to clear it.
7:56:55 AM Jhay: That is the translated language
7:57:27 AM Angelos Kyritsis: Screenshot 2026-04-27 165704.png
7:57:28 AM Angelos Kyritsis: Ok, I cleared the description, tried to change the name, and I am still getting the message about the 9 days
7:57:50 AM Jhay: With that. You have to wait 9 days to try again.
7:58:06 AM Angelos Kyritsis: Why? I have never changed the channel name before
7:58:25 AM Angelos Kyritsis: And I am supposed to have two name changes in 14 days. I never made one.
7:58:43 AM Jhay: Unfortunately, we cannot manually reset that.
7:58:56 AM Jhay: You have to wait. I hope you understand
7:59:16 AM Angelos Kyritsis: But why do I have to wait, when I never changed the name in the first place?
7:59:55 AM Angelos Kyritsis: Can you please escalate this to someone who can help me?
8:00:28 AM Jhay: There is no turn around with that,
8:00:31 AM Jhay: You have to wait.
8:00:52 AM Angelos Kyritsis: But you don't explain to me why I have to wait, when I never changed the name in the first place
8:01:20 AM Jhay: I understand your concern
8:01:31 AM Jhay: But we do not have visibility for that.
8:01:36 AM Jhay: I hope you understand.
8:01:50 AM Angelos Kyritsis: That's what I am asking for, escalate this to someone who has visibility
8:02:09 AM Angelos Kyritsis: Because it's a problem with the platform, I never changed name and yet I have to wait for all these days
8:02:39 AM Jhay: Give me another 3-5 minutes to check this further, stay connected. Thank you.
8:02:44 AM Angelos Kyritsis: OK
8:07:08 AM Jhay: Thank you for patiently waiting. Are you still there?
8:07:15 AM Angelos Kyritsis: Yes
8:08:28 AM Jhay: Thanks for confirming.
8:08:35 AM Jhay: I have checked my resources.
8:09:09 AM Jhay: Unfortunately, you really have to wait for the next 9 days.
8:09:35 AM Angelos Kyritsis: But why, when I never changed the channel name?
8:09:56 AM Angelos Kyritsis: And how do I know that after 9 days, it won't ask me again to wait for 9 more days?
8:10:08 AM Angelos Kyritsis: This is a serious malfunction of the platform.
8:10:21 AM Angelos Kyritsis: You need to escalate it to an engineer
8:10:28 AM Jhay: I understand your concern.
8:10:50 AM Jhay: Please contact us back if after 9 days, you still can't change your channel name.
8:11:10 AM Angelos Kyritsis: But if it tells me to wait another 9 days, you will say the same thing
8:11:25 AM Angelos Kyritsis: This is no solution that you are offering.
8:11:35 AM Angelos Kyritsis: It's not that I changed the name too many times and I have to wait
8:11:42 AM Jhay: I understand that.
8:11:47 AM Angelos Kyritsis: I never changed the name, and I have to wait. This is not normal behavior
8:11:55 AM Jhay: But there is no other option aside from waiting.
8:12:06 AM Angelos Kyritsis: Please, you need to escalate this to someone who can troubleshoot it
8:12:12 AM Angelos Kyritsis: This is a platform malfunction.
8:12:23 AM Jhay: There is no troubleshoot in this. You have to wait.
8:12:48 AM Angelos Kyritsis: Why I have to wait when I never changed the name?
8:12:55 AM Angelos Kyritsis: Why are you not answering this simple question?
8:14:17 AM Jhay: Because that is the only reason if you cannot change your channel name and the system is asking you to wait.
8:14:36 AM Angelos Kyritsis: No, it isn't the only reason, since I never changed the name
8:14:42 AM Jhay: I understand that.
8:14:48 AM Angelos Kyritsis: And if the system thinks I changed the name, it is malfunctioning
8:15:49 AM Jhay: I understand that.
8:15:59 AM Jhay: So please contact us back after 9 days.
8:16:06 AM Jhay: If you still can't change your channel name/
8:16:07 AM Angelos Kyritsis: So, is there a way to report a platform malfunction?
8:16:53 AM Angelos Kyritsis: If I get the same message for 9 or 10 or whatever days, you will tell me the same thing
8:17:02 AM Angelos Kyritsis: Since there is an obvious malfunction
8:17:28 AM Jhay: Rest assured that we will help you out.
8:17:42 AM Angelos Kyritsis: How, when you can't help me out now?
8:17:52 AM Jhay: Because you have to wait for now.
8:18:07 AM Angelos Kyritsis: If I get the same message after 9 days, you will tell me again to wait
8:18:12 AM Angelos Kyritsis: There is a problem with the platform
8:18:27 AM Angelos Kyritsis: It thinks that I changed the name twice, when I changed it zero times.
8:18:44 AM Angelos Kyritsis: I need you to escalate this as a malfunction
8:19:11 AM Jhay: I will let our internal team know about this.
8:19:14 AM Jhay: Is there anything else?
8:21:27 AM Jhay: Are you still here with me?
8:21:32 AM Angelos Kyritsis: Yes, I am here
8:21:37 AM Angelos Kyritsis: Yes there a way to track this report?
8:21:57 AM Jhay: It is internal.
8:22:01 AM Jhay: You cannot track it.
8:22:06 AM Jhay: Do you have other concerns?
8:22:47 AM Angelos Kyritsis: Yes, since there is an obvious problem, what guarantee do I have that after 9 days I will be able to change the name?
8:23:01 AM Jhay: We will help you out.
8:23:14 AM Jhay: Contact us back after 9 days if you still can't change your channel name.
8:23:14 AM Angelos Kyritsis: But you aren't helping me out now
8:23:20 AM Jhay: Because you have to wait.
8:23:30 AM Jhay: That is the usual process.
8:23:35 AM Jhay: You have to wait.
8:24:21 AM Jhay: If after 9 days, you still can't change your channel name, that means the issue is not the attempts you maxed trying to change your channel name.
8:24:27 AM Jhay: Alright?
8:24:53 AM Angelos Kyritsis: That's what I am explaining to you, I never maxed any attempts, I never changed the name once
8:25:11 AM Angelos Kyritsis: Do you not believe me?
8:25:12 AM Jhay: I understand that.
8:25:24 AM Angelos Kyritsis: So, there is another issue
8:25:34 AM Jhay: I already mentioned earlier as well that we do not have visibility if you already changed your name or not.
8:25:49 AM Jhay: So please wait.
8:25:56 AM Angelos Kyritsis: And that is why I asked for escalation to someone who has visibility of that
8:26:23 AM Angelos Kyritsis: No need to trust me, just connect me to someone who can verify
8:26:27 AM Jhay: We will escalate once you maximized the 9 days waiting period.
8:27:53 AM Angelos Kyritsis: I talked with my assistant editor. She told me that last week, when she tried to change the name, she couldn't, and got the message that she had to wait 24 hours.
8:28:05 AM Angelos Kyritsis: The 24 hours passed, and now it shows 9 days
8:28:19 AM Angelos Kyritsis: This can be verified too.
8:28:26 AM Angelos Kyritsis: Please escalate the problem.
8:31:00 AM Jhay: Stay connected.
8:31:30 AM Angelos Kyritsis: Yes
8:36:49 AM Jhay: Thanks for waiting.
8:37:00 AM Jhay: I will be transferring your case to our internal team.
8:37:02 AM Jhay: Jhay added participant(s): Adrian
8:37:03 AM Adrian: Adrian joined the conversation
8:37:14 AM Jhay: This will be via email, you will be reached out within 24 hours.
8:37:16 AM Adrian: Hi there! My name is Adrian, one of the managers from the YouTube Support Experience Team.
8:37:24 AM Angelos Kyritsis: Hi Adrian
8:37:43 AM Jhay: Jhay left the conversation
8:37:53 AM Adrian: Hello there! Please allow me to go over your previous interaction.
8:37:58 AM Angelos Kyritsis: Of course
8:40:21 AM Adrian: Thanks for waiting.
8:41:28 AM Adrian: I understand you're running into some trouble changing your channel name and that the updates aren't currently going through.
8:41:38 AM Angelos Kyritsis: Exactly
8:41:46 AM Adrian: Allow me to check your channel here.
8:41:55 AM Angelos Kyritsis: To explain the situation:
8:42:15 AM Angelos Kyritsis: I have a channel with 273K subscribers, which used to be named PCsteps.gr
8:42:32 AM Angelos Kyritsis: But because I have pivoted from tech content, I renamed that channel to Angelos Kyritsis today
8:43:02 AM Angelos Kyritsis: Then, I tried renaming the second channel, PCsteps Shorts to PCsteps.gr to continue my tech content there. And that's where I run into trouble
8:43:30 AM Angelos Kyritsis: With no explanation, and without even once changing the PCsteps Shorts name, I have to wait like I run out of name changes.
8:44:12 AM Angelos Kyritsis: The 2nd channel was named PCsteps Shorts from when I started it, we have never, ever changed its name.
8:44:14 AM Adrian: Thanks for the added details.
8:44:40 AM Angelos Kyritsis: Last week my assistant editor tried changing it, and she got a message that she had to wait for 24 hours
8:44:53 AM Angelos Kyritsis: And now that I tried to change it, I get a message that I have to wait for 9 days
8:45:43 AM Adrian: I understand your concern.
8:48:01 AM Adrian: Could you let us know if you've already tried some basic troubleshooting?
8:48:47 AM Adrian: Specifically, we recommend:
**Clearing your browser’s cache and cookies.
https://support.google.com/youtube/answer/32050?
**Attempting the name change on a different device or browser (e.g., switching from the mobile app to a desktop browser like Chrome or Safari).
8:49:05 AM Angelos Kyritsis: Yes, I have tried on an entirely different browser
8:50:00 AM Adrian: I see. Thanks for letting me know.
8:50:39 AM Angelos Kyritsis: I tried it again, and I got a different message
8:50:40 AM Adrian: Would it be alright if I briefly paused our chat for 3-5 minutes to investigate your concern?
8:51:18 AM Angelos Kyritsis: I tried PCsteps.gr as a name, and got a message "You entered too many names that can't be used, please wait for 24 hours"
8:51:28 AM Angelos Kyritsis: That's the message my assistant editor got last week.
8:51:39 AM Angelos Kyritsis: Why can't this name be used?
8:54:35 AM Adrian: Thanks for waiting. Are we still connected?
8:54:56 AM Angelos Kyritsis: Yes
8:56:16 AM Adrian: Thanks for the response.
8:56:43 AM Adrian: To help us investigate this further, could you please provide a screen recording of the issue?
8:57:16 AM Angelos Kyritsis: Yes, give me some time to set it up
8:57:33 AM Adrian: Cool!
8:57:57 AM Adrian: Please send us a screen recording while using an Incognito browser from the point of signing in to the account up to the point when the issue occurs.
8:58:33 AM Adrian: If the file is too large for you to attach to this chat, you can upload the video on your Google Drive and share the link to me.
8:58:55 AM Adrian: Please be sure that you have the link shared to ‘Anyone with the link’ for us to access it right away.
https://support.google.com/a/users/answer/9308873
8:59:10 AM Adrian: I'll be waiting for the screen recording.
8:59:38 AM Angelos Kyritsis: OK
9:05:11 AM Adrian: Hi there! Are you still there?
9:05:25 AM Angelos Kyritsis: Yes, uploading the file right now
9:05:38 AM Adrian: Thanks for the update.
9:05:40 AM Angelos Kyritsis: https://drive.google.com/file/d/1le4fzj3-SqBvra3z8Y1Q3RcRwXArHkoz/view?usp=sharing
9:06:00 AM Adrian: Thank you for the link.
9:06:55 AM Adrian: I’m going to place our chat on hold again for 3–5 minutes while I continue looking into this for you.
9:07:07 AM Angelos Kyritsis: Of course
9:11:11 AM Adrian: Thanks for hanging in there! Just checking in to make sure we’re still connected.
9:11:19 AM Angelos Kyritsis: Yes
9:11:50 AM Adrian: Cool!
9:12:43 AM Adrian: I'm going to reach out to our internal team for a further review of this.
9:13:06 AM Adrian: Please expect an email from me within 24 hours.
9:13:12 AM Angelos Kyritsis: Ok, thank you
9:14:06 AM Adrian: You're welcome!
9:14:21 AM Adrian: Is this your best contact email? [email protected]
9:14:32 AM Adrian: My bad.
9:14:34 AM Angelos Kyritsis: it's [email protected]
9:14:42 AM Adrian: I'm so sorry for that.
9:14:53 AM Angelos Kyritsis: It's OK
9:14:59 AM Adrian: Thanks for confirming your email.
9:15:19 AM Adrian: Do you have other concerns in the meantime?
9:15:57 AM Angelos Kyritsis: No, just the name change, which is a bit urgent, because it's a business channel.
9:16:11 AM Angelos Kyritsis: I hope you can help me with that
9:16:39 AM Adrian: I can sense how important this is to you.
9:17:01 AM Adrian: It’s been my pleasure to assist you today. Thank you for reaching out, and if you need anything else, don’t hesitate to contact us. Bye for now!
9:17:05 AM Adrian: Adrian left the conversation
9:17:06 AM Adrian: Thanks for contacting YouTube. Have a great day.
9:17:06 AM Adrian: Adrian ended the conversation
